Terms & Policies
Your appointments are very important to the team members of Something You, it is reserved especially for you, we understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours notice for cancellations.
STRICT AND ENFORCED 24 HOUR CANCELLATION POLICY!
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and guests on our waiting list miss the opportunity to receive services. Our appointments are confirmed 48 hours in advance because we know how easy it is to forget an appointment you booked months ago. Since the services are reserved for you personally, a Cancellation fee will apply.
- Less than 24 hour notice will result in a charge equal to 50% of the reserved service amount.
- “NO SHOWS” will be charged 100% of the reserved service amount.
All guests will be required to place a credit card on file to book any appointment. Your card will not be charged unless our cancellation policy is violated. If you do not wish to have card on file, you may prepay for your appointment.
*All card information is legally stored and PCI compliant
We will always try our best to accommodate you if you’re running behind, stuck in traffic, etc. It happens, we know! However, your tardiness can affect the remainder of our teams’ day by delaying them for their guests who come in on time. For this reason, we have set a few general ground rules for such situations. Guests will generally be allowed a 10 minute grace period. After that time, we will call to check in on you. If you are able to make it in time for your entire service to be completed, great! If not, you may have to forgo parts of the service in order to keep it in the time allotted for you or forgo the service all together that may result in a "No Show" charge to your account. Please, always call if you even think you might be late; we’d rather know as early as possible so we can do our best to fit you in without upsetting the flow of our day! Appointments that are 30 minutes or less in duration, we cannot guarantee service if you do not arrive at your scheduled time.
Again, please remember that your appointments are reserved for you & only you. These policies allow us the opportunity to alert our standby guests of any openings, therefore allowing us to provide the best service possible. We very much appreciate your business and compliance with our policies.
We always want you to be 100% satisfied with your services. If you are not 100% satisfied we ask that you contact us within 7 days of your appointment so that we may schedule you to have your services corrected free of charge. Any issues reported longer than 14 days from the original appointment date will not immediately be considered a redo but will be assessed on a case by case basis.
Cell Phones and hand held Devices
As a courtesy to others Please silence your cell phones and other devices. Do not use speaker phone, we ask for you to use headphones or text. Thank you.