Need to reschedule?
We have a strict & enforced 24-hour cancellation policy.
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and guests on our waiting list miss the opportunity to receive services.
Your appointments are very important to the team members of Something You, it is time reserved especially for you, we understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours notice for cancellations.
Our appointments are confirmed 48 hours in advance via phone and email because we know how easy it is to forget an appointment you booked months ago.
Since the services are reserved for you personally, a Cancellation Fee will apply.
All guests are required to place a credit card on file to book an appointment. Your card will not be charged unless our Cancellation Policy is violated. If you do not wish to have a card on file, you may prepay for your appointment.
*All card information is legally stored and PCI compliant
We will always try our best to accommodate you if you’re running behind, stuck in traffic, etc. It happens, we know!
However, your tardiness can affect the remainder of our teams’ day by delaying them for their guests who come in on time. For this reason, we have set a few general ground rules for such situations.
Please, always call if you even think you might be late; we’d rather know as early as possible so we can do our best to fit you in without upsetting the flow of our day!
Again, please remember that your appointments are reserved for you & only you.
These policies allow us the opportunity to alert our standby guests of any openings, therefore allowing us to provide the best service possible. We very much appreciate your business and compliance with our policies.
Pricing May Vary
A “+” sign after website service pricing indicates price variations among service providers based on education and experience.
After professionals complete training sessions and educational workshops with industry leaders, their prices increase to reflect a new skill level.
Variations in pricing can also depend on the length and thickness of hair, or amount of color used for your service.
Your satisfaction means everything
We always want you to be 100% satisfied with your services.
If you are not 100% satisfied we ask that you contact us within 7 days of your appointment so that we may schedule you to have your services corrected free of charge. Any issues reported longer than 14 days from the original appointment date will not immediately be considered a redo but will be assessed on a case-by-case basis.
Our Product Promise
Just as we want you to be satisfied with your hair, we want you to be happy with the products you are using.
We will gladly accept returns on any products within 30 days from purchase as long as at least 2/3 of the product is remaining.
A place to relax
As a courtesy to others Please silence your cell phones and other devices. Do not use speaker phone, we ask for you to use headphones or text. Thank you.
We understand how challenging it is to find time to spend on yourself.
We also understand that your “me time” does not always align with your hair appointments.
Our policy strictly prohibits unsupervised children in the salon. In the event you must bring a young child into the salon, please provide proper supervision for them in the form of an additional caretaker.
Unfortunately, the salon cannot provide childcare services. Also, young children in carriers/strollers may not be placed near the service areas or held in the lap. We kindly request ONLY those receiving services be present in the service areas.
Older children (12+), capable of sitting quietly and unsupervised, may wait in the provided seating area. While this policy helps ensure that all guests enjoy a relaxing salon experience, it was created with your child’s safety in mind.
Our salon is not childproof. Sharp implements, hot styling tools, chemicals, and a busy, congested area make for a potentially dangerous environment for young children.
The Something You team is dedicated to providing each of our guests with the highest level of services possible. We greatly appreciate your compliance with our Child Safety Policy.
Always be humble, gentle and patient, accepting each other in love. Ephesians 4:2