Something You Guidelines

Need to reschedule? 

Cancellation Guidelines

We have a strict & enforced 24-hour cancellation policy.
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and guests on our waiting list miss the opportunity to receive services.

​Your appointments are very important to the team members of Something You, it is time reserved especially for you, we understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours notice for cancellations.

Our appointments are confirmed 48 hours in advance via phone and email because we know how easy it is to forget an appointment you booked months ago.

*Cancellations made prior to 8:30am via voicemail or text message due to illness or emergencies will not be assessed this fee.

Since the services are reserved for you personally, a Cancellation Fee will apply.

  • Less than 24-hour notice will result in a charge equal to 50% of the reserved service amount.
  • Appointment “NO SHOWS” will be charged 100% of the reserved service amount.

All guests are required to place a credit card on file to book an appointment. Your card will not be charged unless our Cancellation Policy is violated. If you do not wish to have a card on file, you may prepay for your appointment.

*All card information is legally stored and PCI compliant

Confirmation Needed

Confirmation Guidelines

We require reservations to be confirmed the day prior to the reservation in order to guarantee service.

Automated reminder texts & emails are sent up to four days prior and personal messages come from our Guest Happiness Team. Without confirmation, we run the risk of No Show charges & empty chairs. If the reservation has not been confirmed by the morning of the reservation, the reservation will be offered as an opening to other guests.

This guideline allows us to give grace to our guests with busy schedules, disabilities that can affect time awareness, and to those who simply forgot they made a reservation months before.

Confirmation can be made through the automated link or by speaking directly to our Guest Happiness Team.

Running Behind?

Late/Tardy Guidelines

We will always try our best to accommodate you if you’re running behind, stuck in traffic, etc. It happens, we know!

However, your tardiness can affect the remainder of our teams’ day by delaying them for their guests who come in on time. For this reason, we have set a few general ground rules for such situations.

  • Guests will generally be allowed a 10-minute grace period.
  • After that time, we will call to check in on you. If you are able to make it in time for your entire service to be completed, great! If not, you may have to forgo parts of the service in order to keep it in the time allotted for you or forgo the service altogether which may result in a “No Show” charge to your account.
  • For appointments that are 30 minutes or less in duration, we cannot guarantee service if you do not arrive at your scheduled time.

Please, always call if you even think you might be late; we’d rather know as early as possible so we can do our best to fit you in without upsetting the flow of our day!

Again, please remember that your appointments are reserved for you & only you.

These policies allow us the opportunity to alert our standby guests of any openings, therefore allowing us to provide the best service possible. We very much appreciate your business and compliance with our policies.

Pricing May Vary

Service Pricing

A “+” sign after website service pricing indicates price variations among service providers based on education and experience.

After professionals complete training sessions and educational workshops with industry leaders, their prices increase to reflect a new skill level.

Variations in pricing can also depend on the length and thickness of hair, or amount of color used for your service.

Your satisfaction means everything

Service Guarantee

We always want you to be 100% satisfied with your experience at Something You.

If you are struggling with your cut or color, we ask that you contact us within 14 days of your reservation so that we may reserve a complimentary Redesign of your service. Any issues reported beyond the window will be assessed on a case-by-case basis. Due to our time and products used to achieve your service, we do not offer any refunds on service.

Our Product Promise

Product Guarantee

Just as we want you to be satisfied with your hair, we want you to be happy with the products you are using.

We will gladly accept returns on any products within 30 days from purchase as long as at least 2/3 of the product is remaining.​

A place to relax

Cell Phones & Devices

As a courtesy to others Please silence your cell phones and other devices.  Do not use speaker phone, we ask for you to use headphones or text. Thank you.

Supervision required

Child Safety Guidelines

We understand how challenging it is to find time to spend on yourself.

We also understand that your “me time” does not always align with your hair appointments.

Our policy strictly prohibits unsupervised children in the salon. In the event you must bring a young child into the salon, please provide proper supervision for them in the form of an additional caretaker.

Unfortunately, the salon cannot provide childcare services. Also, young children in carriers/strollers may not be placed near the service areas or held in the lap. We kindly request ONLY those receiving services be present in the service areas.

Older children (12+), capable of sitting quietly and unsupervised, may wait in the provided seating area. While this policy helps ensure that all guests enjoy a relaxing salon experience, it was created with your child’s safety in mind.

Our salon is not childproof. Sharp implements, hot styling tools, chemicals, and a busy, congested area make for a potentially dangerous environment for young children.

The Something You team is dedicated to providing each of our guests with the highest level of services possible. We greatly appreciate your compliance with our Child Safety Policy.

We want you to love the skin you’re in!

Spa Return Guidelines

An at-home skincare regimen supports the services you receive in Everything You Spa and breathes new life into your skin. If the recommended homecare isn’t working out for you, exchanges can be made within 15 days of purchase and with ¾ of the product remaining.

Products that are still sealed and in the package are eligible for return for up to 30 days. Sample sizes or travel sizes are not eligible for refund or exchange.

If a purchase has been made without previous consultation by one of our estheticians, the product is not eligible for refunds or exchanges.

Always be humble, gentle and patient, accepting each other in love.  Ephesians 4:2

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